FAQs
You can request swatches directly through our website. Just check the box next to the swatches you’d like, add them to your swatch cart, then click the ‘Check Out Swatches’ tab to enter your information and complete your request.
We have over 25 years of experience in sourcing and matching fabric. If you’re looking for something specific, you’re welcome to bring it in or send us a sample, and we’ll do our best to find a match. Depending on the quantity needed, we also work closely with mills around the world that can produce or replicate items for you at the best possible price. Please note that for custom matching or sourcing, a minimum order may be required.
We can arrange local deliveries depending on the size of the order and the delivery address. A delivery fee will apply.
Yes, we have a showroom and warehouse located in Los Angeles, CA. We’re open Monday through Friday from 10 AM to 4 PM. Our schedules can vary, so we recommend checking ahead or placing orders in advance via email whenever possible.
Most items do not have a minimum unless otherwise noted. However, there is a $25 processing and cutting fee for orders totaling under 100 yards. This fee covers up to 5 items per invoice before it applies again.
No, we’re happy to supply anyone — from businesses to individual hobbyists.
To place an order for yardage, please submit a company purchase order (PO).
If you do not have a PO, you may confirm your with all of the following details (this will serve as your PO):
Company Name: (List “N/A” if this is a personal order)
Contact Info: (Your full name and phone number)
Billing Address:
Shipping Address: (Please write “same” if it’s the same as billing, or let us know if this will be for pickup)
Order Details: Full style number(s) and desired yardage(s)
Once we receive this, we’ll process your order accordingly.
Payment options depend on the order details, but we typically accept credit cards, cashier’s checks, cash, checks (must clear before pickup or shipping), bank transfers, and Zelle. Please note that certain payment methods may have surcharges or may not be accepted depending on the size of the order.
Shipping depends on the size of your order:
*Small orders typically ship via USPS or your UPS account.
*Full rolls can be shipped using your UPS account for the best rates.
*Larger orders will ship via freight service. We’ll place the items on a pallet and send the details to our freight partner, who will contact you directly with pricing and delivery options. If you have a preferred freight service, we’re happy to coordinate with them instead.
If you are a domestic manufacturer we can typically send about 10 swatches at no charge. For non-manufacturers or larger requests shipping/handling fees may apply..
International requests will have a shipping fee of $35-$55 for up to 25 swatches, beyond that additional shipping/handling fees may apply. Once you place a swatch request we will confirm by sending you a PayPal invoice for the shipping fee.
Shipping costs are calculated based on the size, weight, and destination of your order. Once we have the full details, we’ll provide an exact shipping quote.
We keep many items in constant stock, but availability can vary depending on the style. If we run out, we’ll do our best to restock or source more through our global mill partners. If the exact item isn’t available, we can often offer a close match as an alternative.
Orders are typically invoiced the same or next business day. Once payment is received, we can usually arrange shipping or pickup within one business day.
All prices are listed on our website, and we do our best to keep them updated regularly to ensure accuracy.
While we source denim from around the world, all the stock listed on our website is housed in our Los Angeles, CA warehouse. Orders ship from there, and local pickups can also be arranged at that location.
Pacific Blue Mills isn’t a single mill or location. It’s a name we’ve given to a select group of private, exclusive mills around the world that develop and produce styles for us and our clients. We only partner with mills that meet our high standards for quality, ethical sourcing, and competitive pricing—ones we’re proud to stand behind with our name and reputation.
We do not offer returns or exchanges on most orders. However, for full rolls of stocked fabric (not including special orders, custom-milled items, or sold-out styles), returns may be considered with a 30% restocking fee, plus all transportation costs. No returns will be accepted after 30 days from the invoice date. All returns must be discussed and approved by our office in advance before being sent back.
We scan every item using high-resolution equipment, and most images are very accurate. However, some colors—especially khakis and olives—don’t always scan perfectly. In addition, variations in screen settings and lighting may affect how colors appear online. For the most accurate representation, we strongly recommend requesting a swatch before placing a production order.